Refund policy

ALL SALES ARE FINAL EXCEPT WHERE A RETURN OR REFUND IS REQUIRED BY LAW.

Due to the one-of-one nature of our vintage denim, Thread Wear does not offer exchanges, store credit or discretionary change-of-mind returns.

Please choose your pair carefully and review all product photographs, condition details and Thread Wear sizing guidance before purchasing. If you are unsure about the fit or condition of a pair, please contact us before placing your order and we will be happy to help.

For orders placed online, statutory cancellation rights apply. You may notify us that you wish to cancel within 14 days of receiving your order. Once you have notified us, you then have a further 14 days to return the item.

Customers are responsible for return postage costs for unwanted items. Where a statutory cancellation applies, we will refund the item price and the cost of our standard outbound delivery. If you selected a more expensive delivery service, only the cost of our standard delivery option will be refunded.

Returned items may be inspected as you would reasonably inspect them in a shop. We reserve the right to reduce a refund where an item has been used, damaged or handled beyond what is necessary to establish its nature, characteristics and fit.

Purchases made in person at Thread Wear denim parties, showroom appointments, pop-ups and events are final sale and we do not accept change-of-mind returns or exchanges. This does not affect your statutory rights in relation to faulty or misdescribed goods.

All Thread Wear pieces are genuine vintage and pre-loved unless otherwise stated. Natural fading, wear, distressing and other characteristics clearly shown or described before purchase form part of the condition of the item and are not considered faults.

If an item is faulty, damaged on arrival or materially different from its description, please contact us as soon as possible so we can resolve the issue.

Your statutory rights are unaffected.